Terms of Use

1. Scope and contracting party

(1) These Terms govern use of the QR-accessible WebApp and game profile (the "Service") provided by ULTIDO GmbH, Rommerskirchener Straße 21, 50259 Pulheim, Germany, registered with the Local Court of Cologne under HRB 128940 ("Ultido", "we").
(2) The park hosting the Service is the host of the experience but is not a party to these Terms. Marketing emails from the park rely on a separate consent.
(3) The Service is aimed at consumers. The usage contract is formed upon acceptance (checkbox (a)).

2. Description of the Service

(1) Ultido provides a themed WebApp that extends the ride experience: story content, optional AI image styling, minigames, and reward redemption.
(2) No app download and no payment by the guest is required. Any paid offers (e.g. Speedy Pass, F&B) are offered and processed solely by the park or its partners (e.g. Accesso); Ultido is not the seller and not a contracting party to the guest in that respect.

3. Account and access

(1) A lightweight game profile bound to the email address provided is created.
(2) The guest keeps credentials confidential. Ultido may block access on reasonable suspicion of misuse.
(3) The minimum age for the optional consents follows the park's country (see Privacy Notice, § 10).

4. Game mechanics and content

(1) Game state, reward progress and cross-park persona are stored in the profile.
(2) Content (text, graphics, story) is protected; the guest receives a non-transferable, revocable right to personal, non-commercial use within the Service.
(3) Ultido may further develop, replace or discontinue mechanics, content and features as long as the core of the Service remains.

5. Rewards / vouchers

(1) Digital rewards or vouchers may be issued. Unless stated otherwise they are free of charge, not redeemable for cash and non-transferable.
(2) Redemption conditions (validity, location, quantity, availability) follow from the respective reward and, where applicable, the park's terms. The park is the issuer of the reward and the party obliged to honour it; Ultido only sends the transactional confirmation.
(3) Entitlement to a reward depends solely on use of the Service (account), not on marketing consent. The participation and redemption conditions for each reward are set by the respective park; Ultido delivers them technically and sends the transactional confirmation email.
(4) Rewards may be voided in cases of manipulation, multiple claims or abuse.
(5) Delivery of the reward by email (reward email) is a contractual service by Ultido; it is independent of any marketing consent and contains transactional content only (code, redemption conditions, validity) – no advertising.

6. AI image feature

(1) On request (separate consent (c)) the Service generates a stylised image from a photo. Processing runs via the external AI service Google Vertex AI; details are set out in the Privacy Notice and on the AI info page.
(2) No facial recognition takes place; the original photo is processed only transiently and not stored permanently. The result is labelled as AI-generated (AI Act Art. 50).
(3) The guest warrants they hold the necessary rights to the uploaded photo and infringe no third-party rights.

7. Guest obligations / prohibited use

Prohibited in particular: interfering with the Service, automated bulk access, uploading unlawful/infringing content, circumventing reward limits.

8. Availability and changes

(1) The Service is provided with customary care; uninterrupted availability is not owed (maintenance, events, faults).
(2) Ultido may amend these Terms. Material changes are announced by email at least 30 days before they take effect and apply only upon your active confirmation – silence does not constitute consent. If you do not confirm, you may end the contract at any time by deleting your profile. Non-material changes (clarifications, corrections without legal effect) take effect on publication.

9. Right of withdrawal

(1) Where you are entitled to a statutory right of withdrawal as a consumer, the following instruction applies. We deliberately do not rely on the Service being free of charge: you provide personal data, and § 312(1a) German Civil Code may open the distance-selling rules regardless.

Withdrawal instruction

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (ULTIDO GmbH, Rommerskirchener Straße 21, 50259 Pulheim, Germany, hey@ultido.com) of your decision to withdraw by a clear statement. To meet the deadline it is sufficient to send your communication before the withdrawal period expires.

Effects of withdrawal

In the event of an effective withdrawal we delete your account and the associated data, except where we must retain them longer for legal reasons or as evidence; which data and for how long is set out in the Privacy Notice, § 6. No payments are refunded, as the Service is free of charge.

Early expiry of the right of withdrawal

The right of withdrawal expires where we have begun performance after you expressly consented to us beginning before the end of the withdrawal period and acknowledged that you thereby lose your right of withdrawal (§ 356(5) German Civil Code).

(2) The exception under § 312g(2) No. 9 German Civil Code (leisure services for a specific date or period) is not invoked; the platform contract is neither dated nor period-bound.

10. Liability

(1) Ultido is liable without limitation for intent and gross negligence and for injury to life, body or health.
(2) For slight negligence, Ultido is liable only for breach of a material contractual duty (cardinal duty), limited to the typical, foreseeable damage.
(3) Otherwise liability is excluded. Liability under the German Product Liability Act and from express guarantees remains unaffected.

11. Term and termination

(1) The contract runs indefinitely and may be ended by the guest at any time by deleting the profile.
(2) Ultido may terminate/block with reasonable notice or for cause (breach).
(3) The consequences of termination (data deletion) are governed by the Privacy Notice, § 6.

12. Final provisions / governing law

(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods; mandatory consumer-protection rules of the guest's country of residence remain unaffected (Art. 6 Rome I).
(2) If any provision is invalid, the remainder stays effective.
(3) Contact: max@ultido.com, +49 221 16535560. Provider details: see Imprint.

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Version 4.2.2 · Last updated 26.09.2026